University of Guelph – Communicating Bad News at Work

9:00am – 4:30pm

Take the training and then take the challenge. Put your skills into action and earn a digital credential from the University of Guelph.

This unique learning experience led by a University of Guelph expert, offers a targeted interactive training session followed up with a skill recognition opportunity to earn a digital credential.

Day 1: Communicating Bad News at Work  (description Below)
Day 2: Compassionate Leadership: Why It Matters Now More Than Ever (for description please click here

Learn how to effectively deliver bad news at work while still maintaining positive relationships with clients, colleagues, and organizational leaders, and mitigating reputational risk. This professional development session aims to help you safeguard professional relationships and improve this critical skill with Early Learning colleagues, professionals, and clients.

In this one-day program, you will learn how to effectively frame, and deliver bad news in the workplace, and to manage post-delivery outcomes. You will explore topics and activities that are directly applicable to your unique role between supporting groups and clients.

Upon successful completion of both components of the training (virtual training sessions and Skills-Based Assessment), you will earn a digital badge in Communicating Bad News.

Learning Outcomes

By the end of the training, you should be able to:
1. Dissect the communication process to develop a blueprint on how to effectively communicate bad news in a variety of contexts and situations;
2. Apply techniques to effectively conduct bad news meetings;
3. Use verbal and non-verbal communication strategies to favourably impact recipient perceptions of blame assignment, fairness, justice, equity, level of event negativity, legitimacy, accountability, and mistrust in management and board;
4. Recognize and avoid contextual factors that can deviate from the primary message;
5. Evaluate the limitations of your role to be able to work within them, and;
6. Practice methods to bypass or mitigate challenges. Intended Audience Designed for early childhood practitioners and others who work with children, youth and their families in child care centres, schools, family resource centres, Early Years programs or community groups.

Program Agenda
· The Role of the Change Agent
· Preparing for the Communication
· Delivering the Message
· Post-Communication Concerns

Part 1: Training Session
The training session will be delivered virtually over 7 hours. Sessions will include lectures and interactive small and large group activities and discussions to promote practice and reflection.

Part 2: Skills-Based Assessment *OPTIONAL*
Once you have taken the training, enroll in the Skills-Based Assessment. The Assessment is an extension of your learning where you can showcase your skills and earn digital credential from the University of Guelph. Evidence of skill attainment is demonstrated through a portfolio or scenario-based evaluation and includes completion of a reflective video or written component. Participants who successfully pass the assessment will earn a digital badge that can be shared on your social media networks and with your employer. The assessment will require approximately 8-12 hours of effort to complete.

Information on how to enroll to take the Skills-Based Assessment will be provided to you at the completion of the training component.

The skills-based assessment is included in the training price and is offered through Open Learning and Educational Support at the University of Guelph.

Once you receive a passing grade, you will be issued a unique digital badge verified and recognized by the University of Guelph. The badge will confirm the specific skill/competency achieved, assessment completed, and issuing institution. You can download your digital badge and share your achievement on your social media networks and with your employer.

Note: There is an additional $50/$60 cost for this recognition. After registering, you will receive an email from administrativeassistant@thrc.ca for this option.

Materials & Technical Requirements
All learning materials will be provided in the training session and within the online environment for the skills-based assessment.

Zoom Requirements
This training uses Zoom for the virtual training sessions. To participate, you will need:
1. An internet connection – broadband wired or wireless (3G or 4G/LTE)
2. Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
3. A webcam or HD webcam -built-in or USB plug-in

Click here to learn more about your Facilitators

This is part of a two-day series. For detailed information for November 19 Compassionate Leadership: Why it Matters Now More Than Ever, please click here

If this session is full, e-mail administrativeassistant@thrc.ca to be put on the waitlist.

Please see details below.

November 17, 2021

You will receive a ZOOM link from administrativeassistant@thrc.ca, on the day of the event.